Northern Region Pensioners Convention Response to the North East Local Transport Plan
Northern Region Pensioners Convention Response to the North East Local Transport Plan
A Vision for a Transport System that Works for Older People
The Northern Region Pensioners Convention (NPC) welcomes the opportunity to
contribute to the North East Local Transport Plan (LTP) consultation. Older people
are among the most frequent users of public transport, relying on buses, trains, and
the Metro to attend social activities, healthcare appointments, and essential
services. However, despite the vital role of public transport in pensioners’ lives,
many continue to face significant barriers to accessing a safe, affordable, and
reliable network.
NPC acknowledges the commitment of Mayor Kim McGuinness and Deputy
Mayor and Leader of Gateshead Council Martin Gannon to improving transport
infrastructure across the region. However, stronger action is needed to ensure that
older people are at the heart of transport policy. Without a comprehensive strategy
to enhance accessibility, reliability, and affordability, many pensioners will
continue to experience transport poverty, social isolation, and restricted mobility.
This report sets out key recommendations to ensure that the North East Combined
Authority (NECA), Mayor Kim McGuinness, and Deputy Mayor Martin Gannon
prioritise the transport needs of older people within the LTP. Addressing these
issues is not just about transport—it is about ensuring that pensioners can live
independently, access vital services, and remain active members of their
communities.
Key Areas Requiring Urgent Action
1. Concessionary Travel: Expand free travel for pensioners to cover all times of
the day, ensuring older people are not restricted in accessing public transport
when they need it most.
2. Bus Services: Improve frequency, reliability, and accessibility, ensuring all
areas—particularly rural communities—have consistent, affordable services.
3. Metro Expansion: Support the Washington Metro Loop to provide enhanced
regional connectivity for older people, reducing reliance on cars and making
it easier to access key destinations.
4. Rail Services: Reverse cuts to train services, particularly restoring
Sunderland’s direct rail connections, ensuring pensioners are not isolated due
to inadequate transport links.
5. Public Transport Accessibility and Safety: Improve lighting, surveillance,
and travel information across all transport modes to ensure older people feel
safe and supported while travelling.
6. Toilet Facilities at Transport Hubs: Install accessible public toilets at key bus,
Metro, and train stations to remove a major barrier to travel for older people
and those with additional health needs.
NPC urges Mayor Kim McGuinness, Deputy Mayor Martin Gannon, and NECA to
adopt these policy recommendations to create a fairer, more inclusive transport
system that supports older people’s independence and wellbeing. Without
immediate action, many pensioners will remain excluded from essential services
and community life, reinforcing inequalities that must be addressed.
A transport system that works for older people is a transport system that works
for everyone—ensuring accessibility, sustainability, and fairness for all generations.
2. Introduction
The Role of the Northern Region Pensioners Convention (NPC)
in Transport Advocacy
The Northern Region Pensioners Convention (NPC) is a leading organisation
dedicated to championing the rights and needs of older people across the North
East. Access to reliable, affordable, and accessible public transport is critical for
pensioners, enabling them to maintain independence, participate in community life,
and access essential services such as healthcare and shopping. NPC works closely
with local councils, transport authorities, trade unions, and community groups to
ensure that older people’s voices are heard in policy discussions and infrastructure
planning.
Public transport is not just a convenience for pensioners—it is a lifeline. Many older
people rely entirely on buses, trains, and the Metro for their daily travel. However, the
current transport system presents significant barriers that limit mobility, increase
social isolation, and reduce quality of life for pensioners. Without urgent
improvements, many older residents will continue to struggle with inadequate
transport options that fail to meet their needs.
Challenges Faced by Older Transport Users
Despite being one of the most reliant groups on public transport, pensioners across
the North East face numerous challenges when using buses, trains, and the Metro.
Some of the key barriers include:
1. Unreliable and Infrequent Bus Services
● Many pensioners depend on bus services, yet timetables are often
inconsistent, with infrequent services in suburban and rural areas.
● Evening and weekend services are limited or non-existent, making it difficult
for older people to attend social activities or visit family and friends.
● Service cuts and route reductions have left many communities without a
reliable bus connection, particularly in areas outside major city centres.
2. Limited Rail Connectivity
● Pensioners in Sunderland and other parts of the North East face a decline
in long-distance rail services, with reductions in direct routes to cities such as
London, Manchester, and Edinburgh.
● The loss of LNER services to Sunderland has further limited pensioners’
ability to travel beyond the region, making long-distance trips more complex
and expensive.
● Many train stations lack step-free access, seating, and real-time service
updates, making rail travel difficult for older passengers with mobility
impairments.
3. Lack of Accessible Transport Options
● Many Metro and train stations do not have step-free access, creating
difficulties for older people with mobility issues.
● Bus stops often lack seating and shelter, making it uncomfortable for
pensioners who may have to wait for long periods in bad weather.
● A lack of public toilets at key transport hubs makes journeys difficult for
older passengers, particularly those with medical conditions.
4. The High Cost of Travel for Pensioners
● Although concessionary travel schemes exist, restrictions on free travel
during peak hours prevent pensioners from travelling freely.
● Many pensioners still work part-time or volunteer, but the current system
forces them to pay full fares if travelling before 9:30 AM.
● The lack of integrated ticketing across buses, Metro, and rail services
increases costs and complicates journeys, discouraging older passengers from
using public transport.
5. Safety Concerns on Public Transport
● Many pensioners feel unsafe using public transport, particularly in the
evening, due to poor lighting at bus stops and Metro stations.
● Incidents of anti-social behaviour on buses and trains make older people
hesitant to use public transport.
● There is a lack of security personnel or transport officers on public transport
services, reducing confidence in safety.
The North East Local Transport Plan and Its Vision for 2040
The North East Local Transport Plan (LTP) is an ambitious strategy designed to
transform the region’s transport network by 2040. Its key priorities include:
● Reducing carbon emissions by promoting public transport, cycling, and
walking.
● Improving transport accessibility for all residents, including older people and
those with disabilities.
● Enhancing safety and security across all modes of transport.
● Strengthening regional connectivity, ensuring all communities are well
served by public transport.
While the NPC welcomes the LTP’s vision for a more sustainable and integrated
transport system, it is essential that the needs of older people are prioritised
within this framework. Pensioners represent one of the largest and most frequent
user groups of public transport, and any failure to address their needs will result in
a system that does not serve the entire community effectively.
The Importance of Ensuring the LTP Meets the Needs of Pensioners
The NPC strongly advocates for a transport system that is accessible, affordable,
and inclusive for all pensioners. The North East’s ageing population means that
demand for reliable public transport will only increase in the coming decades. If
the LTP is to be truly transformative, it must remove the current barriers
pensioners face and ensure they can continue to travel independently and
confidently.
This report outlines key recommendations and priorities for the North East
Combined Authority (NECA) and the Mayor to consider, including:
● Expanding free concessionary travel to allow pensioners to travel at any time
of the day.
● Investing in bus service improvements to ensure frequent, reliable, and
accessible transport.
● Supporting the expansion of the Washington Metro Loop to enhance
regional connectivity.
● Restoring rail services to ensure older people are not cut off from
long-distance travel.
● Implementing safety measures to improve passenger confidence in using
public transport.
● Providing accessible public toilets at transport hubs to support elderly and
disabled passengers.
These measures will help create a transport system that truly supports older
people, allowing them to remain active, independent, and socially connected.
The NPC is committed to working with local authorities, transport providers, and
community groups to ensure that the North East delivers a transport network that
works for pensioners now and in the future.
3. Key Concerns and Recommendations
The Northern Region Pensioners Convention (NPC) recognises that public transport
is an essential service for older people, enabling them to maintain independence,
participate in social and community activities, and access essential services.
However, pensioners across the North East face significant challenges due to
unreliable services, inadequate infrastructure, and accessibility barriers. Without
urgent improvements, many older residents will continue to experience social
isolation, financial hardship, and restricted mobility.
This section outlines the key transport issues affecting older people and sets out
specific recommendations for improvement to ensure that public transport is
accessible, reliable, and affordable for all pensioners.
3.1 Bus Services
Buses are the primary mode of transport for pensioners across the North East.
However, older people continue to experience inconsistent services, limited routes,
and high fares, making it difficult to rely on buses for daily travel. Cuts to evening
and weekend services further restrict mobility, particularly for pensioners living in
suburban and rural areas.
Key Challenges:
● Inconsistent and infrequent services: Many areas, particularly in suburban
and rural parts of the North East, suffer from infrequent and unreliable bus
services, leaving pensioners stranded or forced to take long and complex
journeys.
● Limited evening and weekend services: Many pensioners are unable to
participate in social activities or visit family and friends due to bus services
being reduced or non-existent after early evening hours.
● Affordability concerns: The rising cost of bus fares disproportionately affects
pensioners, particularly those on fixed incomes.
● Lack of integration with other transport modes: The absence of an
integrated ticketing system means that older people must pay separately for
different forms of transport, increasing costs and complicating travel.
Recommendations:
● Expand the 24-hour concessionary travel scheme to allow pensioners to
travel for free at all times, removing restrictions on peak-hour travel. This
would enable pensioners who still work part-time, volunteer, or have early
medical appointments to travel without financial barriers.
● Improve bus frequency and reliability by ensuring that services run regularly,
including in the evenings and at weekends.
● Introduce an integrated ticketing system that allows passengers to use a
single pass or payment method across buses, Metro, and rail services, making
travel more affordable and convenient.
● Invest in rural and suburban services to ensure all communities have reliable
public transport options.
3.2 Metro Services
The Tyne and Wear Metro provides a critical transport link across the region, but
many pensioners face accessibility challenges at stations, and certain areas—such
as Washington—remain completely disconnected from the network.
Key Challenges:
● Lack of direct Metro access in Washington: Washington is one of the largest
towns in the UK without a Metro or rail link, forcing pensioners to rely on slow
and unreliable bus services.
● Accessibility issues at Metro stations: Many Metro stations lack step-free
access, lifts, and clear signage, making travel difficult for older people and
those with mobility impairments.
● Overcrowding and service delays: Pensioners often struggle with
overcrowding on Metro services, particularly during peak times.
Recommendations:
● Support the expansion of the Washington Metro Loop, connecting
Sunderland, Washington, and Newcastle. This will provide a fast, reliable
alternative to buses and reduce car dependency.
● Invest in accessibility improvements at Metro stations, including step-free
access, more seating, better signage, and real-time travel information.
● Improve service reliability by increasing Metro frequency and ensuring that
trains run on time, particularly during peak hours.
3.3 Train Services
Many pensioners in the North East rely on train services for long-distance travel to
visit family, access healthcare, and attend leisure activities. However, Sunderland and
other parts of the region have suffered from declining rail connectivity, making
train travel increasingly difficult and expensive.
Key Challenges:
● Limited direct services from Sunderland to major cities such as London,
Manchester, and Edinburgh. The reduction of LNER services has left
pensioners with fewer travel options.
● High fares for long-distance travel, making train services unaffordable for
many pensioners on fixed incomes.
● Accessibility barriers at train stations, including a lack of step-free access,
poorly maintained lifts, and inadequate seating and shelter.
Recommendations:
● Restore and increase long-distance rail services to Sunderland, ensuring
pensioners have regular access to national rail networks.
● Introduce pensioner rail discounts or extend the existing concessionary
travel scheme to cover off-peak rail services.
● Improve accessibility at train stations, including step-free access, more
seating, and clearer wayfinding for visually impaired passengers.
3.4 Active Travel (Walking and Cycling)
Active travel—including walking and cycling—is an essential part of a sustainable
transport strategy. However, many older pedestrians feel unsafe due to poor
infrastructure, uneven pavements, and lack of pedestrian-friendly routes.
Key Challenges:
● Poorly maintained footpaths and crossings make it difficult for pensioners to
walk safely, particularly those with mobility aids.
● Cycling infrastructure is not designed for older riders, discouraging active
travel among pensioners who wish to cycle.
● Unsafe pedestrian routes around transport hubs create barriers to accessing
public transport.
Recommendations:
● Improve and maintain pedestrian pathways, ensuring smooth, well-lit, and
even surfaces.
● Create safer pedestrian routes around transport hubs to improve access to
buses, Metro, and rail services.
● Develop age-friendly cycling infrastructure with safer, dedicated cycle lanes
to encourage older people to cycle where possible.
3.5 Safety and Accessibility
Many older people feel unsafe when using public transport, particularly in the
evenings. Concerns about poor lighting, anti-social behaviour, and a lack of
security deter pensioners from using buses, Metro, and trains. Additionally,
inaccessible travel information makes it harder for older people to plan their
journeys.
Key Challenges:
● Poor lighting at bus stops, Metro stations, and train stations increases the
risk of crime and falls, particularly for older passengers.
● Anti-social behaviour on public transport creates an intimidating
environment for pensioners.
● Lack of real-time travel information makes it difficult for pensioners to
navigate the transport system, particularly those who are not comfortable
using mobile apps.
Recommendations:
● Improve lighting at all transport hubs to enhance safety and visibility.
● Increase the presence of transport officers and security personnel to deter
anti-social behaviour and provide reassurance to passengers.
● Enhance real-time travel information by ensuring that bus stops, Metro
stations, and train platforms have clear, easy-to-read updates on arrivals and
departures.
● Develop user-friendly information systems for older people, including audio
announcements and printed timetables at key locations.
Older people are among the most frequent and dependent users of public
transport, yet their needs are often overlooked in transport planning. The Northern
Region Pensioners Convention calls on the North East Combined Authority and
the Mayor to take immediate action to address these concerns and ensure that
pensioners have access to a safe, reliable, and affordable transport network.
By implementing the recommendations in this section, policymakers can remove
key barriers to mobility, improve accessibility, and create a transport system that
genuinely supports older people’s independence and quality of life.
4. The Washington Metro Loop: Transforming
Connectivity for Older People
Expanding the Tyne and Wear Metro system to include Washington is one of the
most significant transport proposals for the North East. Washington is one of the
largest urban areas in the country without a direct rail or Metro connection, leaving
residents heavily reliant on buses and private cars for daily travel.
For older people, this lack of connectivity presents serious mobility challenges,
making it harder to access essential services, maintain independence, and stay
socially connected. A Metro expansion to Washington would provide fast, reliable,
and accessible transport for pensioners, helping them reach healthcare facilities,
shopping centres, and social activities without relying on expensive or inconsistent
bus services.
This section outlines the key benefits of the Washington Metro Loop, addressing
regional connectivity, congestion reduction, economic growth, and
environmental sustainability.
4.1 Improving Regional Connectivity for Older People
Many pensioners in Washington and surrounding areas are cut off from reliable
public transport options, making it difficult to travel to Sunderland, Newcastle,
Gateshead, or key economic hubs such as Team Valley and Follingsby Park. The
Metro extension would provide a direct, accessible, and frequent connection,
reducing travel times and improving accessibility for older passengers.
Key Benefits for Pensioners:
● Seamless Metro access: Pensioners would no longer have to rely on multiple
bus connections, reducing long waiting times and inconvenient route
changes.
● Better access to healthcare: Many older people need frequent medical
appointments. The Metro would provide a direct link to hospitals, GP
surgeries, and healthcare centres, improving access to vital services.
● Enhanced social mobility: The Metro expansion would enable pensioners to
visit friends, family, and social groups without depending on expensive taxis
or infrequent buses.
● Reliable alternative to bus services: While buses are essential, they often
suffer from delays, route cancellations, and overcrowding. A Metro
connection would offer a consistent, reliable transport option for
pensioners.
4.2 Reducing Road Congestion and Car Dependency
Many older people in Washington feel forced to drive due to the lack of reliable
public transport alternatives. However, not all pensioners can afford or are able to
drive, leading to significant mobility restrictions.
How the Washington Metro Loop Will Reduce Congestion:
● Providing a viable alternative to car travel – A Metro connection would allow
pensioners to use safe, step-free, and accessible transport rather than
relying on private vehicles.
● Reducing peak-time traffic on major roads – The A19, A1231, and A1 are
frequently congested due to high volumes of car traffic. Expanding the
Metro would ease pressure on these routes, making travel easier for all road
users.
● Less reliance on buses for long-distance travel – While buses are a vital
transport mode, pensioners often struggle with long and unreliable bus
journeys between Washington and surrounding areas. A Metro connection
would provide faster, more direct journeys.
4.3 Supporting Economic Growth and Access to Key Services
For many pensioners, access to key services, employment opportunities, and retail
centres is a major concern. Expanding the Metro to Washington would allow older
people to remain independent, access part-time jobs, and reach major shopping
and leisure facilities without difficulty.
Economic Benefits of the Metro Expansion:
● Better access to retail hubs: Pensioners often travel to shopping centres such
as The Galleries, Sunderland City Centre, Newcastle Eldon Square, and
Gateshead Metrocentre. A Metro extension would provide direct access to
key shopping destinations, reducing dependence on multiple transport
modes.
● Increased employment opportunities for older workers: Many pensioners
remain in part-time employment to supplement their pensions. The Metro
expansion would provide easier access to job opportunities in Sunderland,
Newcastle, and Washington’s business districts.
● Stronger local economies: With improved transport links, businesses in
Washington, Sunderland, and Newcastle would see an increase in footfall,
supporting local retailers, restaurants, and services.
4.4 Promoting Environmental Sustainability
The North East has ambitious net-zero goals aimed at reducing carbon emissions
and encouraging sustainable transport choices. The Washington Metro Loop aligns
perfectly with these goals by reducing car dependency and promoting clean,
efficient public transport.
How the Metro Expansion Supports Sustainability:
● Lower carbon emissions – Metro trains run on electric power, producing
significantly fewer emissions than cars and buses. A Metro extension would
encourage pensioners and other passengers to switch from car travel,
reducing overall transport-related pollution.
● Improved air quality – Air pollution from road traffic disproportionately affects
older people and those with health conditions. Expanding the Metro will
help cut harmful emissions, leading to better air quality and improved
public health.
● Encouraging sustainable travel habits – Making public transport more
convenient and accessible will help reduce overall car dependency,
creating a more sustainable transport network for future generations.
4.5 Financial Considerations and Projected Ridership
A Metro expansion to Washington would require significant investment, but the
long-term economic, social, and environmental benefits would outweigh the initial
costs.
Funding Options and Cost Considerations:
● Government Infrastructure Investment – National and regional transport
funding could be used to finance the Metro extension, particularly given the
project’s alignment with net-zero and sustainability targets.
● Regional Transport Budgets – The North East Combined Authority (NECA)
could prioritise investment in this high-impact infrastructure project as part
of broader transport improvements.
● Private Sector Contributions – Businesses in Washington and surrounding
areas would benefit from better connectivity and could contribute through
public-private partnerships.
Projected Ridership and Demand:
● Significant demand from pensioners, commuters, and students – Many
residents in Washington and surrounding areas rely on public transport. A
Metro connection would attract tens of thousands of daily users, reducing
congestion and increasing public transport use.
● High long-term cost savings – While the project requires upfront investment,
it would lead to reduced congestion, lower emissions, and improved access
to key economic hubs, delivering substantial long-term savings for the
region.
Why the Washington Metro Loop Must Be Prioritised
The expansion of the Metro to Washington is a transformational transport project
that will provide older people with greater mobility, better access to services, and
a sustainable alternative to car travel. By investing in this critical infrastructure, policymakers can:
Reduce transport isolation for pensioners in Washington. Encourage economic growth by improving access to key employment and shopping areas. Cut road congestion and emissions by providing a viable public transport alternative. Support the region’s net-zero targets and improve air quality. The Northern Region Pensioners Convention (NPC) urges the North East Combined Authority (NECA) and the Mayor to prioritise this project, ensuring that older people in Washington and the wider region have access to a modern, integrated, and sustainable transport network.
5. Environmental and Social Impacts: A Transport Network that Supports a Sustainable and Inclusive Future
The North East Local Transport Plan (LTP) presents a crucial opportunity to align the
region’s transport policies with the United Kingdom’s net-zero targets and broader
sustainability commitments. An effective and environmentally responsible transport
system should not only reduce carbon emissions but also improve public health,
enhance air quality, and create an inclusive network that supports older people,
disabled passengers, and those on lower incomes.
Currently, transport is one of the largest contributors to emissions in the North
East, with heavy reliance on cars and outdated public transport infrastructure
leading to high pollution levels, particularly in urban centres. Older people are
disproportionately affected by poor air quality and transport-related social exclusion.
Without accessible, affordable, and sustainable public transport, many pensioners
face isolation, financial hardship, and restricted mobility.
This section outlines the key environmental and social challenges associated with
transport in the North East and presents targeted recommendations to ensure that
the LTP delivers measurable improvements in sustainability, accessibility, and
public wellbeing.
5.1 Investment in Sustainable Transport Options
To meet net-zero targets and create a cleaner, more efficient transport system, the
North East must invest in sustainable transport solutions that reduce reliance on
private cars while improving accessibility for older people.
Key Areas for Investment:
● Electric and hydrogen-powered buses – Transitioning to low-emission public
transport is essential for reducing carbon emissions and improving air
quality. The region must prioritise the replacement of diesel buses with
electric and hydrogen-powered alternatives.
● Expansion of the Metro network – Investing in Metro expansion, particularly
the Washington Metro Loop, will provide a viable alternative to car travel,
reducing road congestion and emissions.
● Better integration of bus, Metro, and rail services – An efficient,
well-connected network will encourage more people to use public transport,
helping to cut emissions by reducing single-occupancy car journeys.
● Improved walking and cycling infrastructure – Many older people and those
with mobility challenges are discouraged from walking or cycling due to
unsafe roads, poor pavements, and a lack of pedestrian-friendly routes.
Safe, well-maintained paths and crossings must be prioritised to encourage
active travel.
● Investment in Park and Ride schemes – Encouraging drivers to park at
designated transport hubs and use public transport for the remainder of their
journey will help reduce congestion in city centres and lower overall
emissions.
By prioritising these investments, the North East can create a modern, low-emission
transport network that benefits both the environment and passengers, particularly
older people who rely on public transport for daily mobility.
5.2 Clear, Measurable Targets for Reducing Emissions and Traffic Congestion
Meeting net-zero goals requires clear, enforceable targets to ensure that policies
are delivering real reductions in carbon emissions and road traffic.
Key Performance Indicators (KPIs) for Environmental Progress:
● Reduction in transport-related carbon emissions – Local authorities must
measure and track progress towards reducing emissions from buses, taxis,
and private vehicles. This should include targets for public transport
electrification and reduced car usage.
● Increased use of public transport – The effectiveness of transport
improvements should be measured by tracking public transport ridership
figures, ensuring that more people are choosing buses, Metro, and trains
instead of cars.
● Traffic reduction in urban areas – A decrease in congestion and shorter
journey times should be key indicators of success, demonstrating improved
efficiency in public transport and road infrastructure.
● Growth in active travel usage – Local authorities should collect data on
walking and cycling rates, ensuring that investments in pavements,
pedestrian crossings, and cycling infrastructure lead to measurable
increases in active travel.
● Expansion of low-emission transport fleets – Public transport operators
should be required to report on fleet electrification and the reduction of
diesel-powered vehicles, ensuring that the transition to cleaner transport
remains on schedule.
Without these measurable targets, transport policies risk being ineffective or
underfunded, delaying progress towards a sustainable future.
5.3 Improving Air Quality and Public Health
Poor air quality in urban areas is a major public health concern, particularly for older
people and those with respiratory conditions. Air pollution from transport is linked to
an increased risk of lung disease, heart disease, and other serious health
conditions, disproportionately affecting pensioners, children, and those with
pre-existing health issues.
Steps to Improve Air Quality in the North East:
● Reducing road traffic emissions – Encouraging greater use of public
transport, particularly electric buses and Metro services, will help lower
pollution from cars and diesel vehicles.
● Low-emission zones – The introduction of Clean Air Zones (CAZ) in major
urban centres, similar to those in London and Birmingham, could restrict
access for high-polluting vehicles, incentivising greener travel choices.
● Increased investment in green spaces near transport hubs – Planting trees
and creating urban green spaces can help filter air pollutants and create
healthier environments around transport hubs.
● Electrification of the rail network – A transition away from diesel-powered
trains towards electrification will help reduce emissions from long-distance
and regional rail services.
By improving air quality, the North East can create a healthier living environment
for older people and future generations, reducing the burden on healthcare
services and enhancing overall quality of life.
5.4 Ensuring Public Transport is Accessible, Safe, and Inclusive
Environmental progress cannot come at the cost of accessibility and social
inclusion. A truly sustainable transport network must ensure that older people,
disabled passengers, and low-income communities are not left behind.
Key Recommendations for an Inclusive Transport Network:
● Ensuring step-free access at all Metro, rail, and bus stations – Many older
passengers and those with disabilities struggle to use public transport due to
poor accessibility at stations and interchanges. Investment in lifts, ramps,
and step-free infrastructure is essential.
● Affordable and concessionary travel schemes – Sustainable transport must
remain affordable and financially viable for pensioners. Expanding 24-hour
concessionary bus and Metro passes for those aged 60 and over would
ensure no financial barriers to public transport use.
● Improving transport safety, particularly for women and vulnerable
passengers – Well-lit stations, CCTV monitoring, and increased security
personnel will help older passengers feel safe when travelling at night or in
quieter areas.
● Providing real-time travel information in accessible formats – Many
pensioners rely on printed timetables, clear signage, and audio
announcements. Any digital upgrades to travel information must not exclude
those without smartphones or internet access.
● Expanding rural and community transport options – Many older residents in
rural areas lack access to frequent public transport. Funding for community
transport schemes and on-demand shuttle services should be prioritised to
ensure rural pensioners remain connected.
By embedding accessibility and inclusion into sustainable transport planning, the
North East can create a system that works for everyone, ensuring that
environmental policies also improve quality of life for older people and vulnerable
passengers.
The North East must take bold action to align transport policies with net-zero
targets, while also ensuring that public transport remains accessible, affordable,
and inclusive for all passengers.
By investing in low-emission transport, improving public health, setting
measurable environmental targets, and prioritising accessibility, the region can
create a modern, sustainable, and people-focused transport network.
The Northern Region Pensioners Convention urges the North East Combined
Authority and the Mayor to:
● Accelerate investment in electric buses, Metro expansion, and sustainable
infrastructure.
● Introduce clear, measurable targets to track reductions in emissions and
congestion.
● Improve air quality through low-emission transport policies and green
urban planning.
● Ensure that all public transport improvements prioritise accessibility,
affordability, and passenger safety.
Sustainability is not just about the environment—it is about creating a transport
network that works for all generations, particularly older people who rely on public
transport the most.
6. Challenges with Current Infrastructure: Addressing Ageing Transport Systems and Ensuring Long-Term Resilience
The North East’s transport infrastructure is under significant strain due to ageing
assets, underinvestment, and increasing demand for reliable public transport. The
recent closure of the Gateshead Flyover has highlighted critical weaknesses in the
region’s transport network, causing disruption to road and rail users and exposing a
lack of contingency planning for major infrastructure failures.
For older passengers who rely on buses, Metro, and trains as their primary means of
transport, these failures can have a significant impact on daily life, limiting access
to essential services, increasing journey times, and exacerbating transport-related
social isolation.
This section examines the key challenges facing the North East’s transport
infrastructure, the impact of recent disruptions, and proposes targeted solutions
to ensure reliability, resilience, and long-term sustainability.
6.1 The Gateshead Flyover Closure: A Case Study in Infrastructure Vulnerability
The closure of the A167 Gateshead Flyover in December 2024 due to structural
concerns caused widespread travel disruption across the region, with knock-on
effects for bus, Metro, and road users. The suspension of Tyne and Wear Metro
services running beneath the structure for almost two weeks further demonstrated
how critical transport infrastructure failures sever key travel routes and isolate
communities.
The Impact of the Gateshead Flyover Closure on Public Transport:
● Severe Metro Disruptions: The closure resulted in significant delays and
suspensions on the Metro network, particularly affecting passengers
travelling between Newcastle and Gateshead. Older people, many of whom
rely on Metro services, were left without a reliable alternative.
● Increased Congestion and Journey Times: The diversion of road traffic onto
surrounding routes caused major congestion, particularly during peak hours,
making bus journeys significantly longer and less predictable.
● Economic and Social Disruption: Businesses, healthcare services, and
commuters all felt the impact of reduced connectivity. Many older people
reported difficulty accessing appointments, shopping areas, and community
hubs due to increased travel times.
Although temporary structural reinforcements have been put in place to allow
Metro services to continue, the flyover itself remains closed, with no immediate
reopening plan. This situation highlights the urgent need for long-term investment
and strategic decision-making to ensure that major infrastructure failures do not
paralyse the region’s transport system.
Key Lessons from the Gateshead Flyover Crisis:
● The North East’s transport network lacks resilience, with no viable
alternatives when key structures fail.
● Reactive emergency repairs are costly and disruptive—long-term
preventative investment is required.
● Infrastructure failures disproportionately impact older passengers,
low-income travellers, and those reliant on public transport.
The Northern Region Pensioners Convention (NPC) calls on the North East
Combined Authority (NECA) and the Mayor to take decisive action by committing
to a clear long-term plan for the Gateshead Flyover and prioritising investment in
transport resilience across the region.
6.2 The North East’s Ageing Transport Infrastructure: The Need for Long-Term Investment
Many of the North East’s major transport assets—bridges, roads, rail infrastructure,
and Metro stations—were built decades ago and are now reaching the end of their
operational lifespan. Without sustained investment, these assets will continue to
deteriorate, leading to more frequent failures, emergency closures, and severe
travel disruptions.
Key Infrastructure Challenges in the North East:
● Outdated Rail and Metro Stations – Many stations lack step-free access,
modern facilities, and up-to-date travel information, making them difficult
to navigate for older passengers.
● Ageing Road and Bridge Networks – Beyond the Gateshead Flyover, other
critical transport structures—such as the Tyne Bridge and key junctions on
the A1 and A19—are in urgent need of repair and long-term investment.
● Limited Maintenance Budgets – Many infrastructure upgrades have been
deferred due to funding constraints, leading to reactive emergency repairs
rather than planned improvements.
● Weather Resilience Issues – The region is vulnerable to flooding, storms,
and extreme temperatures, all of which can cause significant transport
disruptions if infrastructure is not designed for resilience.
Impact on Older People and Transport Users:
For pensioners and those with mobility issues, an unreliable transport network can
result in:
● Longer, more complicated journeys that discourage public transport use.
● Reduced access to healthcare, shopping, and community services,
increasing social isolation and dependence on others.
● A lack of safe, accessible transport options, making travel stressful and, in
some cases, impossible.
If the North East is to create a modern, accessible, and sustainable transport
system, infrastructure investment must be a top priority.
6.3 Strengthening Infrastructure Resilience: Recommendations for Long-Term Stability
To prevent future transport failures and ensure reliable services for older
passengers and all public transport users, the Northern Region Pensioners
Convention urges regional leaders to adopt a proactive approach to
infrastructure investment and maintenance.
Key Proposals for Strengthening Transport Infrastructure
Resilience:
1. Accelerate Maintenance and Upgrade Projects
● Establish a dedicated Infrastructure Resilience Fund to support ongoing
maintenance of critical transport assets such as bridges, Metro stations,
and key road networks.
● Conduct regular structural assessments of bridges, tunnels, and transport
hubs to identify risks before failures occur.
● Increase government lobbying efforts to secure additional funding for
infrastructure improvements, particularly for projects that benefit older and
disabled passengers.
2. Develop Alternative Routing and Contingency Plans
● Expand bus and Metro contingency plans to minimise service disruptions
in the event of infrastructure failures.
● Improve multi-modal integration so that Metro, bus, and rail networks can
serve as reliable backups for each other during closures.
● Introduce emergency shuttle services to provide alternative transport
options for isolated communities when key routes are closed.
3. Ensure Proactive Planning for the Future of the Gateshead Flyover
● Clearly outline whether the structure will be repaired or permanently
replaced. Uncertainty around the Flyover’s long-term future is causing
planning difficulties for transport operators and local businesses.
● If the Flyover is to be retained, commit to comprehensive structural
renewal to extend its operational lifespan and prevent repeated emergency
closures.
● If demolition and redevelopment remain the preferred option, develop a
clear, publicly accountable funding plan to ensure the process is completed
efficiently.
4. Improve Resilience Against Extreme Weather Events
● Introduce flood protection measures for vulnerable rail and Metro lines.
● Ensure weather-resistant infrastructure is prioritised in all new transport
projects, including road surfacing, station refurbishments, and drainage
improvements.
● Improve communication and real-time travel updates to inform passengers
of extreme weather delays and alternative travel options.
The North East’s ageing transport infrastructure poses a serious risk to economic
stability, public safety, and accessibility for older people. If major disruptions such
as the Gateshead Flyover closure continue, passengers will lose confidence in public
transport, and those who rely on it the most—including pensioners and disabled
people—will be left without reliable travel options.
The Northern Region Pensioners Convention calls on the North East Combined
Authority and the Mayor to:
● Commit to a long-term infrastructure resilience strategy that ensures
transport assets are regularly maintained and modernised.
● Provide clear timelines and funding commitments for the future of the
Gateshead Flyover.
● Improve contingency planning for Metro, bus, and rail networks to ensure
older people are never left stranded during infrastructure failures.
● Deliver a transport network that is safe, reliable, and future-proofed,
reducing the likelihood of costly emergency closures.
By investing in resilience today, the North East can create a sustainable, efficient,
and accessible transport system that serves pensioners and future generations
alike.
7. Collaboration and Community Engagement: Building a Transport System That Works for Older People
Creating an effective, accessible, and sustainable transport network in the North East
requires strong partnerships between local authorities, transport providers, trade
unions, and the communities they serve. The Northern Region Pensioners
Convention (NPC) plays a crucial role in ensuring that older people’s voices are heard
in transport decision-making, advocating for policies that enhance accessibility,
affordability, and reliability.
This section highlights the importance of collaboration in achieving a transport
system that works for everyone, with a particular focus on older people, pensioners,
and those with limited mobility. It outlines the NPC’s ongoing engagement with
key stakeholders, the importance of regional cooperation, and proposals for
stronger community involvement in transport planning.
7.1 Partnership Working: The NPC’s Role in Shaping Transport Policy
The NPC has been a strong advocate for transport improvements in Sunderland
and across the North East, working closely with key organisations to ensure the
needs of older people are prioritised in policy and investment decisions.
Key Collaborative Partnerships:
1. Working with Sunderland City Council and Local Authorities
Local councils play a key role in transport planning, bus service regulation, and
infrastructure investment. The NPC works with Sunderland City Council and other
North East local authorities to:
● Influence transport policy decisions to ensure that bus, Metro, and rail
services meet the needs of older people.
● Advocate for improvements to public transport accessibility, including
step-free access, better bus shelters, and real-time travel information.
● Encourage investment in infrastructure projects, such as the Washington
Metro Loop, to connect communities more effectively.
By engaging with council transport committees, elected representatives, and
regional policymakers, the NPC ensures that pensioners’ concerns are heard and
acted upon.
2. Collaboration with Trade Unions and Transport Operators
The NPC works closely with unions representing transport workers, including RMT,
GMB, Unite, and Unison, as well as transport operators such as Go North East,
Arriva, Stagecoach, and Nexus.
Key areas of collaboration include:
● Improving working conditions for transport staff to ensure safe, reliable, and
efficient services.
● Ensuring passenger and worker safety through investment in better
security, lighting, and staffing at transport hubs.
● Promoting driver and staff training programmes to improve customer
service and ensure that older and disabled passengers receive appropriate
assistance.
Public transport services are only as good as the people who run them. Ensuring that
drivers, conductors, and station staff have good working conditions leads to
better services, greater reliability, and a more positive passenger experience for
everyone.
3. Engaging with Community Groups and Older People’s Organisations
Transport decisions must reflect the needs of the people who rely on public
transport the most. The NPC works with community organisations, pensioners’
groups, and disability advocates to:
● Gather first-hand experiences from older passengers about the challenges
they face when using public transport.
● Provide direct feedback to councils and transport operators on issues such
as unreliable services, accessibility barriers, and safety concerns.
● Organise public meetings, surveys, and consultations to ensure that older
people have a say in transport planning.
By working with local charities, disability rights organisations, and resident
associations, the NPC ensures that transport policies are not made without the
input of those most affected by them.
7.2 The Need for Stronger Regional Cooperation
The North East’s transport network spans multiple local authority areas, meaning a
joined-up approach is essential to ensure consistency in service provision and
accessibility. However, at present, regional coordination between different councils
and transport providers remains fragmented, making it harder to deliver a truly
integrated transport system.
Key Challenges in Regional Coordination:
● Lack of uniform concessionary travel schemes across different areas,
making it harder for pensioners to travel freely within the region.
● Inconsistent bus services and ticketing systems, forcing passengers to pay
multiple fares when switching operators.
● Disjointed investment in infrastructure projects, with some areas receiving
better transport funding than others.
The NPC strongly calls for better regional cooperation between:
● The North East Combined Authority (NECA) and Transport for the North
(TfN) to develop a fully integrated transport strategy.
● Local councils to coordinate policies on bus services, ticketing, and
concessionary travel, ensuring equal access across the region.
● Transport operators to align service timetables and ticketing policies,
making travel easier for passengers who rely on multiple modes of transport.
A truly integrated public transport system would:
● Allow pensioners and other passengers to use a single ticket across Metro,
rail, and bus services.
● Ensure consistent concessionary travel policies, so older people are not
disadvantaged based on where they live.
● Provide better transport links between rural, suburban, and urban areas,
reducing isolation for those without access to a car.
7.3 Strengthening Community Engagement in Transport
Planning
Older passengers and community groups must have a direct voice in shaping
transport decisions to ensure services meet their needs. However, at present, many
pensioners feel disconnected from transport decision-making and struggle to
influence policies that affect them.
Current Barriers to Pensioner Participation in Transport Planning:
● Lack of clear communication from transport authorities, meaning many
passengers are unaware of consultation processes.
● Limited opportunities for direct engagement, with most decisions made
behind closed doors by policymakers.
● Digital exclusion, as many older passengers do not use online surveys or
social media where consultations are often advertised.
The NPC calls for:
● A dedicated Passenger Forum for Older People, where pensioners can
regularly meet with transport decision-makers to raise concerns and propose
improvements.
● Better publicity for public consultations, using physical posters, leaflets, and
community meetings to ensure pensioners are aware of how to have their say.
● Regular engagement between local authorities and community transport
groups, ensuring passenger feedback is acted upon in policy decisions.
By giving older people a stronger voice, transport planners can design services
that genuinely reflect the needs of those who rely on them the most.
7.4 Conclusion: A Transport System That Works for Everyone
A successful public transport system cannot be designed in isolation—it must be
shaped through collaboration between councils, transport operators, unions, and
the communities they serve. The NPC remains committed to working with all
stakeholders to ensure that the North East’s transport system is truly accessible,
affordable, and inclusive for older people.
The NPC calls on NECA, Sunderland City Council, transport providers, and
regional leaders to:
● Strengthen partnerships between local authorities and community
organisations to ensure pensioners’ transport needs are prioritised.
● Improve regional cooperation to develop a seamless, integrated transport
network that benefits all passengers.
● Establish a formal Passenger Forum for Older People, ensuring pensioners
have a direct voice in transport planning.
By listening to and acting on the experiences of older passengers, the North East
can build a transport system that is truly inclusive and meets the needs of all
generations.
8. Toilets on the Public Transport Network: A Necessity,
Not a Luxury
Access to public toilets at transport hubs is a fundamental requirement for a truly
accessible public transport system. However, across the North East, many Metro,
bus, and rail stations lack adequate toilet facilities, causing significant difficulties
for older passengers, disabled travellers, those with medical conditions, and transport
workers.
This section highlights the urgent need for better toilet provision across the
region’s transport network and calls for immediate investment in new facilities,
improved maintenance of existing toilets, and the inclusion of public toilets in all
future transport planning.
8.1 The Current Problem: A Lack of Toilets at Key Transport Hubs
At present, most public transport stations in the North East do not have
accessible toilets. This disproportionately affects:
● Older passengers, particularly those with age-related health conditions such
as incontinence or mobility issues.
● People with disabilities, who require accessible toilet facilities to use public
transport comfortably.
● Passengers with medical conditions, including diabetes, Crohn’s disease,
and bladder issues, who may need frequent and urgent access to toilets.
● Families with young children, who often require toilet breaks while waiting
for or using public transport.
● Public transport workers, such as bus and taxi drivers, who spend long hours
on shift with no access to facilities.
The lack of public toilets at transport hubs can cause significant problems,
including:
● Passengers avoiding public transport altogether due to the fear of being
unable to find a toilet when needed.
● Increased discomfort and stress for those travelling long distances or waiting
for delayed services.
● Health risks, particularly for older people and those with medical conditions
who may not be able to wait until they reach their final destination.
The absence of well-maintained and accessible toilets in Metro stations, bus
interchanges, and railway stations is a major accessibility issue that needs to be
urgently addressed.
8.2 The NPC’s Call for Action: Improving Toilet Access on the Transport Network
The Northern Region Pensioners Convention (NPC) strongly urges the North East
Combined Authority (NECA), Sunderland City Council, transport operators, and
other stakeholders to prioritise the provision of public toilets across all transport
hubs.
1. Installation of Accessible Toilets at Key Transport Hubs
To ensure that public transport remains accessible to all, the NPC calls for:
● The immediate installation of toilets at major Metro, rail, and bus
interchanges, including Sunderland, Newcastle Central, Gateshead
Interchange, and other high-footfall locations.
● A commitment that all new transport infrastructure projects include toilet
facilities as a standard requirement.
● Free-to-use public toilets, ensuring that cost is not a barrier for passengers
needing to access facilities.
Accessible toilets must include:
● Step-free access and space for wheelchair users.
● Baby-changing facilities to support families.
● Adjustable-height sinks and handrails for those with mobility impairments.
2. Improved Maintenance and Hygiene Standards
In cases where toilets do exist at transport hubs, poor cleanliness, lack of
maintenance, and security concerns often deter passengers from using them.
The NPC calls for:
● Regular cleaning schedules to ensure that toilets are kept in hygienic
condition at all times.
● Adequate lighting and security to prevent anti-social behaviour in and
around toilet facilities.
● Clearly visible signage at stations to direct passengers to available toilets.
3. Including Toilet Provision in All Future Transport Infrastructure
Projects
Transport providers must recognise toilets as essential infrastructure, not optional
extras. The NPC calls for:
● Public toilets to be factored into all future Metro, rail, and bus station
refurbishments.
● A formal requirement that new transport infrastructure includes
accessible toilet facilities.
● Dedicated funding for toilet installation and maintenance, ensuring
long-term sustainability.
8.3 The Case for Investment in Public Toilets
Improving toilet provision is not just about convenience—it has real economic,
health, and accessibility benefits:
1. Encouraging More People to Use Public Transport
A lack of toilets deters many pensioners, disabled passengers, and families from
using public transport. Investing in toilet facilities will:
● Make bus, Metro, and train travel more viable for those with accessibility
needs.
● Increase public transport usage, helping to reduce car dependency,
congestion, and emissions.
2. Supporting Public Transport Workers
Many bus, taxi, and Metro drivers do not have regular access to toilets while on
duty, leading to significant discomfort and stress. Providing toilet facilities at key
transport hubs would:
● Improve working conditions for drivers and transport staff.
● Reduce the risk of health problems caused by lack of toilet access during long
shifts.
3. Creating a More Inclusive and Dignified Transport Network
Older passengers and those with medical conditions should not have to avoid
travel due to lack of toilet access. Providing well-maintained toilets at transport
hubs will:
● Enhance the dignity and independence of older people using public
transport.
● Reduce anxiety and stress for passengers who need frequent toilet access.
● Ensure that the transport system is truly accessible for all.
8.4 Toilets Are a Basic Right, Not a Luxury
The lack of toilet facilities at public transport stations is a major barrier to
accessibility and must be urgently addressed.
The NPC calls on NECA, Sunderland City Council, and transport operators to:
1. Install accessible toilets at all major transport hubs as a priority.
2. Ensure proper maintenance and security measures for existing toilets.
3. Commit to including toilets in all future transport development plans.
A truly modern, accessible, and inclusive transport system must provide essential
facilities for all passengers—and toilets are non-negotiable in achieving this vision.
9. Taxi Services: Addressing Licensing, Accessibility, and Passenger Needs
Taxis play a crucial role in ensuring mobility for older passengers, disabled
individuals, and those without access to private vehicles. However, taxi services in
Sunderland face several key challenges related to licensing regulations,
accessibility, and basic passenger amenities.
This section highlights the need for fairer licensing rules, improved
wheelchair-accessible taxis, and the installation of public toilet facilities at major
taxi ranks to support both drivers and passengers.
9.1 Licensing Disparities: Addressing Out-of-Area Taxis
One of the biggest concerns among taxi operators and passengers in Sunderland is
the issue of out-of-area taxis operating within the city.
Currently, taxis licensed in other local authority areas—particularly
Newcastle—are frequently taking fares in Sunderland, creating an unfair
competitive environment for locally licensed drivers.
Problems Caused by Out-of-Area Taxis
● Unfair Competition – Sunderland-licensed taxi operators must adhere to local
licensing regulations, insurance policies, and fare structures, while
out-of-area drivers may not be subject to the same rules.
● Passenger Safety Concerns – Passengers may unknowingly enter taxis that
do not comply with Sunderland’s licensing standards, leading to concerns
about vehicle safety, driver vetting, and accountability.
● Financial Impact on Local Drivers – Sunderland taxi drivers pay licensing
fees and meet local regulations, yet they are losing fares to out-of-area
operators who are not held to the same conditions.
NPC’s Recommendations for Fair Licensing
The Northern Region Pensioners Convention (NPC) supports immediate action to
address this issue and protect local taxi services:
1. Stronger Enforcement of Licensing Rules – Local authorities must increase
enforcement to prevent out-of-area taxis from operating unfairly in
Sunderland. Licensing officers should conduct regular checks and issue
penalties to non-compliant drivers.
2. A Regional Licensing Framework – NECA and local councils should consider
a unified licensing approach to create a level playing field and ensure
consistent regulations across the North East.
3. Geofencing and Monitoring Technology – GPS tracking and geofencing
technology should be explored to restrict out-of-area taxis from operating
within Sunderland without the appropriate licensing.
These measures would help protect local drivers, ensure safer taxi services, and
create a fairer transport system for passengers.
9.2 Accessibility Improvements: Ensuring Inclusive Taxi Services
For many older passengers and disabled individuals, taxis are the only viable mode
of transport due to limited public transport options, mobility issues, or a lack of
step-free access at transport hubs.
However, Sunderland has a shortage of wheelchair-accessible taxis, limiting travel
options for those who depend on them.
Key Barriers to Taxi Accessibility
● Limited Availability of Wheelchair-Accessible Vehicles – Many licensed taxis
in Sunderland are not equipped to accommodate wheelchair users or
passengers with other mobility impairments.
● High Costs for Accessible Taxis – Operators often face higher costs for
maintaining and purchasing wheelchair-accessible vehicles, leading to fewer
taxis with these features.
● Inconsistent Standards Across Operators – Different taxi firms have varying
levels of accessibility, creating confusion and difficulty for passengers who
require accessible transport.
NPC’s Recommendations for Improving Accessibility
The NPC calls for urgent action to improve taxi accessibility and ensure transport
equity:
1. Incentives for Accessible Vehicles – Financial incentives, such as grants or
reduced licensing fees, should be introduced to encourage taxi operators to
invest in wheelchair-accessible vehicles.
2. Mandatory Accessibility Standards – Licensing authorities should set stricter
requirements, ensuring a proportion of all licensed taxis in Sunderland are
wheelchair accessible.
3. Driver Training for Passenger Assistance – All taxi drivers should receive
mandatory disability awareness training, ensuring they can assist
passengers with mobility impairments safely and respectfully.
These measures will help increase travel independence for older and disabled
passengers, ensuring that taxis remain a viable and accessible transport option.
9.3 Better Facilities for Taxi Drivers and Passengers
Despite playing a vital role in Sunderland’s transport network, taxi services often
lack the necessary infrastructure to support both drivers and passengers. One of
the most pressing issues is the lack of public toilet facilities at major taxi ranks.
Problems Caused by the Lack of Public Toilets
● Passengers, particularly older people and those with medical conditions,
often struggle to find toilet facilities when using taxis.
● Taxi drivers spend long hours waiting for fares without access to public
toilets, leading to significant discomfort and potential health risks.
● Tourists and visitors arriving at key transport hubs, such as Sunderland
Station and bus interchanges, have no access to toilet facilities before
taking a taxi.
NPC’s Recommendations for Taxi Rank Facilities
To improve working conditions for taxi drivers and enhance the passenger
experience, the NPC urges local authorities to:
1. Install Public Toilets at Major Taxi Ranks
○ High-demand locations, such as Sunderland city centre, transport
interchanges, and hospitals, should have dedicated public toilet
facilities for passengers and drivers.
2. Introduce Designated Rest Facilities for Taxi Drivers
○ Taxi drivers should have access to dedicated rest areas, allowing them
to take breaks without having to leave their operating areas.
3. Improve Taxi Rank Signage and Accessibility
○ Better signage and dedicated pick-up/drop-off points should be
introduced to enhance the experience for both drivers and
passengers.
The Case for Investment in Taxi Rank Facilities
● Improving passenger comfort – Public toilets reduce stress and anxiety for
passengers who need toilet access while waiting for a taxi.
● Supporting taxi driver welfare – Ensuring that drivers have basic amenities
improves their working conditions and reduces health issues caused by lack
of access to rest facilities.
● Encouraging greater use of taxis – Older passengers are more likely to use
taxi services if they know there are adequate facilities available at
transport hubs.
9.4 A Fair, Accessible, and Passenger-Friendly Taxi System
Taxis are a lifeline for many older and disabled residents in Sunderland, yet
licensing disparities, accessibility issues, and a lack of public toilet facilities are
limiting their effectiveness. The NPC calls on the North East Combined Authority (NECA), Sunderland City Council, and local transport regulators to take immediate action by:
1. Implementing fair licensing policies to prevent out-of-area taxis from unfairly
competing with local operators.
2. Increasing the number of wheelchair-accessible taxis by offering financial
incentives and setting stronger accessibility requirements.
3. Providing public toilet facilities at major taxi ranks to improve the
experience for both passengers and drivers.
By addressing these issues, Sunderland can develop a taxi network that is safe,
fair, and inclusive for all residents—ensuring that taxis remain a vital and reliable
mode of transport for older people and those with mobility challenges.
10. Conclusion and Call to Action
The Northern Region Pensioners Convention (NPC) strongly believes that a
well-connected, accessible, and affordable transport system is fundamental to
ensuring older people can live independently, participate fully in society, and
maintain a high quality of life. The current transport system in the North East fails
to adequately meet the needs of older passengers, with unreliable services, poor
accessibility, and a lack of essential facilities creating barriers to mobility.
This report presents clear, practical recommendations to improve public transport
so that older people are not left isolated or disadvantaged by inadequate services.
The North East Local Transport Plan (LTP) provides a once-in-a-generation
opportunity to transform the region’s transport network. However, for it to be truly
effective, it must prioritise the needs of older people. NPC urges the North East
Combined Authority (NECA) and the Mayor to take decisive action and commit to
meaningful improvements.
A Vision for a Fairer, More Accessible Transport System
Older people in the North East should not have to struggle to access public
transport. A transport system that is reliable, affordable, and accessible is vital to:
● Reducing isolation – Many pensioners rely on public transport to visit family
and friends, attend community events, and stay socially engaged. Poor
transport options exacerbate loneliness and exclusion.
● Providing access to essential services – Older people need reliable
transport to reach GP surgeries, hospitals, pharmacies, and shops. Without
accessible transport, many struggle to attend medical appointments or carry
out daily activities.
● Supporting economic participation – Many pensioners still work, volunteer,
or contribute to local economies. Affordable and reliable transport allows
them to remain active in the workforce and community.
● Promoting sustainable travel – Encouraging older people to use public
transport rather than relying on private cars reduces congestion and carbon
emissions, supporting the region’s environmental goals.
By prioritising pensioners’ transport needs, the NECA and the Mayor can deliver a
fairer and more inclusive transport system that benefits the entire community.
Key Actions Required from the North East Combined Authority and the Mayor:
1. Prioritising Pensioners’ Transport Needs in the Local Transport
Plan
The North East Local Transport Plan (LTP) must explicitly recognise older people
as a priority group and ensure that transport policies reflect their needs. NPC
urges decision-makers to:
● Guarantee pensioners’ access to free 24-hour concessionary travel,
ensuring older people can travel at all times, including early mornings and late
evenings.
● Improve accessibility across all transport modes, including buses, Metro,
trains, and taxis, so that no older person is excluded from travel due to
mobility issues.
● Expand and enhance rural transport options, ensuring pensioners in smaller
towns and villages are not cut off from essential services due to poor
connectivity.
2. Implementing Clear Timelines for Delivering Key Improvements
Promises of improvements must be backed by actionable commitments. NECA and
the Mayor must:
● Publish a clear timeline outlining when key transport improvements will be
implemented, including bus service enhancements, Metro expansions, and
accessibility upgrades.
● Allocate funding for transport improvements that directly benefit older
people, ensuring that investment is targeted towards the most pressing
issues.
● Set measurable targets for transport accessibility, tracking progress in
making stations, bus stops, and travel information more inclusive for older
people.
3. Ensuring Continued Engagement with Older People in Transport
Decision-Making
Older people must have a say in shaping the transport system they rely on. The NPC
calls for:
● Regular consultations with pensioner groups and accessibility advocates
to ensure that transport policy decisions reflect the lived experiences of older
passengers.
● A dedicated pensioners’ transport forum within the North East Combined
Authority, allowing ongoing feedback and policy discussions on transport
accessibility and affordability.
● Stronger partnerships between NECA, local councils, and pensioners’
organisations to develop policies that truly address the needs of older people.
A Call for Urgent Action
The North East stands at a pivotal moment in shaping its transport future. Decisions
made today will determine whether older people have the freedom and
independence to move around their communities for years to come. Without bold
action, many pensioners will remain isolated, unable to access vital services, and
excluded from public life due to inadequate transport options.
This report makes it clear that:
● Pensioners need a transport system that is reliable, affordable, and
accessible.
● Investment in better transport infrastructure and services is essential.
● Older people must be actively involved in shaping transport policies.
NPC urges NECA, the Mayor, and transport operators to act now and deliver a
transport network that truly meets the needs of older people. A well-connected,
inclusive, and sustainable system will benefit everyone—ensuring that future
generations of pensioners can live independently, travel safely, and stay
connected to their communities.
The time for action is now—pensioners cannot afford to wait.
