Sunderland Public Transport Users Group Response to the North East Local Transport Plan 20/01/2025

Sunderland Public Transport Users Group (SPTUG) Response to the North East Local Transport Plan (LTP)

A Vision for a Sustainable, Accessible, and Integrated Transport Network

1. Executive Summary

The Sunderland Public Transport Users Group (SPTUG) welcomes the opportunity to
contribute to the North East Local Transport Plan (LTP) consultation. This consultation
presents a crucial opportunity to address the long-standing transport challenges facing
Sunderland and the wider North East region, paving the way for a more accessible,
sustainable, and efficient transport network.

SPTUG recognises the leadership of Mayor Kim McGuinness and Deputy Mayor and Leader
of Gateshead Council Martin Gannon in developing a regional strategy that aims to improve
connectivity, reduce emissions, and enhance transport resilience. However, to ensure that
Sunderland’s specific needs are fully addressed, targeted improvements must be made to
bridge gaps in service provision and infrastructure.

While the LTP’s core objectives of integration, sustainability, and resilience align with the
aspirations of Sunderland’s residents, the city continues to face significant transport
challenges. Limited rail connectivity, inconsistent bus services, outdated infrastructure,
and inadequate accessibility provisions hinder economic growth and restrict residents’
ability to access employment, education, and essential services.
SPTUG’s Key Recommendations

1. Washington Metro Loop – Prioritising the expansion of the Metro to Washington to
improve connectivity between Sunderland, Newcastle, Gateshead, and key
employment hubs such as Follingsby Park. This expansion will reduce congestion,
support economic growth, and provide older and disabled residents with better
transport options.

2. Rail Connectivity – Addressing the reduction in Sunderland’s direct rail links,
particularly cuts to LNER services, which have left the city overly reliant on Grand
Central’s limited and often unreliable service. Restoring more frequent and direct
national rail connections is essential for Sunderland’s economic and social
development.

3. Bus Services – Enhancing bus frequency, reliability, and affordability to make public
transport a viable alternative to car travel. This includes:
○ Integrated ticketing across all modes of public transport, allowing seamless
travel.
○ 24-hour concessionary passes for residents aged 60+, ensuring that
pensioners and those on low incomes can travel freely at all times.
○ Improved services for rural areas and late-night travel, ensuring that all
communities have access to reliable transport links.

4. Active Travel Infrastructure – Expanding safe and accessible walking and cycling
routes, particularly around schools, transport hubs, and employment centres.
Investment in segregated cycle lanes, pedestrian-friendly crossings, and secure
cycle storage will encourage sustainable transport choices and reduce congestion.

5. Public Transport Safety & Accessibility – Ensuring that all passengers feel safe and
confident using public transport by:
○ Enhancing lighting and security at bus stops, Metro stations, and
interchanges.
○ Improving real-time travel information, particularly for older and disabled
passengers.
○ Upgrading Metro stations to ensure full accessibility, including step-free
access, better seating, and clearer wayfinding signage.

6. Taxi Services – Addressing disparities in taxi licensing and accessibility, ensuring
that:
○ Out-of-area taxis do not operate unfairly in Sunderland, undermining local
services.
○ More wheelchair-accessible taxis are available, ensuring that disabled
passengers have reliable and affordable transport options.
○ Public toilets and waiting facilities are installed at major taxi ranks,
supporting both drivers and passengers.

7. Public Toilets at Transport Hubs – Advocating for the installation of accessible
toilets at Metro stations, major bus interchanges, and taxi ranks to remove a
significant barrier to travel for many passengers, particularly older people, disabled
travellers, and those with medical conditions. Improved maintenance and hygiene of
existing facilities must also be a priority.

This report presents evidence-based recommendations designed to strengthen the LTP and
ensure that Sunderland’s transport network is future-proof, inclusive, and
environmentally sustainable.

SPTUG urges Mayor Kim McGuinness, Deputy Mayor Martin Gannon, and NECA to ensure
that Sunderland’s transport challenges are fully addressed within the LTP, allowing the
region to benefit from an integrated, accessible, and forward-thinking transport system.
By prioritising these key recommendations, SPTUG, local leaders, and transport
stakeholders can work together to deliver a transport network that meets the needs of all
residents—now and in the future.

2. Introduction

The Sunderland Public Transport Users Group (SPTUG) is a community-driven
organisation dedicated to advocating for better public transport services across Sunderland.
By engaging with local councils, transport operators, unions, and community groups,
SPTUG works to ensure that public transport is accessible, affordable, and reliable for all
users—including commuters, students, pensioners, and those with mobility challenges.
Sunderland faces long-standing transport challenges that have hindered its connectivity,
economic growth, and sustainability. The lack of a fully integrated transport network,
combined with outdated infrastructure and unreliable services, has forced many residents to
rely on private cars, leading to higher congestion, increased emissions, and greater
transport inequality. This car dependency disadvantages those without access to private
vehicles, particularly low-income households, elderly residents, and people with
disabilities, creating barriers to employment, education, healthcare, and social mobility.
The North East Local Transport Plan (LTP) is an ambitious blueprint for transforming the
region’s transport network by 2040. Its key objectives include:
● Reducing emissions to support the region’s net-zero targets.
● Improving safety across all modes of transport.
● Enhancing connectivity between communities, businesses, and key economic hubs.
While SPTUG welcomes the LTP’s vision for a more sustainable and integrated transport
system, Sunderland’s specific transport needs must be given higher priority within the
plan to ensure that it delivers equitable benefits for the entire region. The city remains
disproportionately impacted by transport gaps, including:
● Poor rail connectivity – Limited access to mainline train services, particularly after
reductions in LNER services, leaving Sunderland overly reliant on Grand Central’s
infrequent services to London.
● Inconsistent and inadequate bus services – Residents face irregular routes, high
fares, and a lack of integrated ticketing, making public transport less attractive and
practical.
● Lack of a direct Metro connection to Washington – The absence of the Washington
Metro Loop limits economic opportunities and mobility between Sunderland,
Washington, Newcastle, and Gateshead.
● Insufficient active travel infrastructure – Limited safe cycling and
pedestrian-friendly routes discourage sustainable travel options and reduce access
to public transport hubs.
This report outlines SPTUG’s key concerns and evidence-based recommendations,
providing a clear roadmap to help policymakers address Sunderland’s transport challenges
and build a system that is fair, modern, and future-ready. By prioritising targeted
improvements in connectivity, accessibility, and infrastructure, the LTP can deliver a truly
transformative impact for Sunderland’s residents and the wider North East region.

3. Key Concerns and Recommendations
The Sunderland Public Transport Users Group (SPTUG) has identified several critical areas
where improvements to public transport are essential for ensuring accessibility, reliability,
affordability, and sustainability. These recommendations are designed to address transport
inequalities, support economic growth, and encourage modal shift away from private cars
in favour of public and active transport.

3.1 Bus Services
Buses are the backbone of Sunderland’s transport network, yet residents continue to face
barriers to accessibility, affordability, and reliability. The inconsistency in bus services,
particularly in the evenings and across rural areas, disproportionately impacts shift workers,
elderly residents, and those without access to private transport. To ensure an inclusive and
effective bus network, SPTUG makes the following recommendations:
● Introduction of 24-hour concessionary passes for residents aged 60+
The current restrictions on concessionary travel prevent older residents from fully
participating in economic, social, and healthcare activities. A 24-hour travel pass
would:
○ Reduce social isolation by enabling more flexible travel for elderly residents.
○ Support volunteers, part-time workers, and carers who often require off-peak
travel.
○ Encourage more sustainable travel habits, reducing unnecessary car use.
● Integrated Ticketing Across Buses, Metro, and Rail
The fragmented nature of Sunderland’s public transport system discourages seamless
travel. A fully integrated ticketing system, similar to those in London and Greater
Manchester, would:
○ Enable passengers to transfer between buses, Metro, and rail without
financial penalties.
○ Make travel more affordable and user-friendly, particularly for commuters.
○ Reduce fare complexities and encourage a modal shift from private vehicles to
public transport.
● Improving Frequency, Reliability, and Affordability
○ More frequent services in outer suburban and rural areas to ensure all
residents have access to essential transport links.
○ Reinstating evening and Sunday services to better support workers in retail,
hospitality, and healthcare sectors.
○ Affordable fare structures, including daily and weekly capping, to ensure
public transport remains cost-effective compared to car travel.
3.2 Metro Services
The Tyne and Wear Metro is a vital regional transport link, yet Sunderland remains
underserved by its current network. Many areas, particularly Washington, lack direct access
to Metro services, limiting employment opportunities and economic mobility. SPTUG strongly
advocates for the following improvements:
● Prioritisation of the Washington Metro Loop
○ Expanding the Metro to connect Sunderland, Washington, and Newcastle
would provide a transformative boost to the region’s economy.
○ Reduced congestion and reliance on bus services, offering a faster, more
reliable alternative for commuters.
○ Strengthening Sunderland’s role as a key economic centre in the North East.
● Accessibility Upgrades Across Metro Stations
○ Many Metro stations lack step-free access, proper signage, and real-time
updates, making travel difficult for disabled passengers, parents with prams,
and elderly residents.
○ SPTUG calls for:
■ Step-free access at all Metro stations.
■ Better wayfinding systems, particularly for visually impaired
passengers.
■ More seating, shelter, and secure cycle storage at key stations.
3.3 Train Services
Sunderland’s long-distance rail connectivity has significantly deteriorated, with reductions
in LNER services leaving passengers over-reliant on Grand Central’s limited and often
unreliable routes. This lack of connectivity hinders economic development, discourages
investment, and reduces travel options for Sunderland residents.
● Reinstatement of LNER Services and Improved National Rail Connectivity
○ The decision to reduce Sunderland’s LNER services has negatively impacted
business travel, tourism, and access to other major cities.
○ SPTUG urges NECA and regional leaders to lobby for increased mainline
services to Sunderland, ensuring:
■ More direct services to London, Edinburgh, and Manchester.
■ Increased frequency to make Sunderland a fully connected hub.
■ A commitment to high-speed rail investments in the North East.
3.4 Active Travel
Sunderland’s cycling and pedestrian infrastructure remains underdeveloped, discouraging
residents from choosing active travel options. A robust active travel network would
complement public transport services, helping to reduce congestion, improve public
health, and cut emissions.
● Expansion of Safe, Continuous Cycle and Walking Routes
○ Many current cycle paths are fragmented, poorly maintained, or unsafe,
limiting their effectiveness.
○ SPTUG calls for:
■ A comprehensive cycling network that links residential areas,
transport hubs, and business districts.
■ Better road safety measures, including protected cycle lanes and
improved junction designs.
■ Secure cycle storage at bus and Metro stations.
● Safe Routes to Schools and Active Commuting Initiatives
○ Children and students should have safe, dedicated walking and cycling routes
to schools and colleges.
○ Employers should be encouraged to support active commuting through
initiatives such as:
■ Cycle-to-Work schemes.
■ Improved changing and shower facilities at workplaces.
■ Secure cycle storage at employment sites.
3.5 Safety and Accessibility
Safety and accessibility are fundamental to ensuring public transport serves all users, yet
concerns persist regarding personal security, especially for women and vulnerable
passengers.
● Enhancing Passenger Safety
○ Improved lighting at stations, bus stops, and cycle paths to reduce crime
risks.
○ Increased presence of transport officers and security personnel.
○ Introduction of real-time CCTV monitoring, particularly in isolated or poorly lit
areas.
● Accessible Travel Information for All Passengers
○ Real-time updates must be accessible for disabled passengers through:
■ Audio and visual announcements at all stations.
■ A fully functional, real-time app covering all modes of transport.
■ Increased use of QR codes and smartphone-accessible travel
information.

4. The Washington Metro Loop
The Washington Metro Loop is a strategic transport infrastructure project that has the
potential to fundamentally reshape connectivity in Sunderland, Washington, and the wider
North East. By integrating Washington into the Metro network, this expansion will enhance
regional accessibility, drive economic growth, reduce congestion, and promote
environmental sustainability.
Currently, Washington is one of the largest urban areas in the UK without direct rail or
Metro access, forcing residents to rely on infrequent bus services or private vehicles. This
lack of connectivity limits employment opportunities, increases congestion on key road
networks, and contributes to higher carbon emissions. The Washington Metro Loop would
eliminate these barriers and deliver long-term benefits for both commuters and businesses.
Key Benefits of the Washington Metro Loop

1. Economic Growth and Regional Development
● Increased access to employment hubs – Connecting Washington directly to
Sunderland, Newcastle, Gateshead, and the wider Metro network will allow residents
to reach jobs more easily, particularly in business districts, retail centres, and
industrial parks such as:
○ Follingsby Park
○ Team Valley
○ Newcastle City Centre
○ Sunderland’s Riverside Development
● Boosts business investment – Improved transport links encourage businesses to set
up operations in Washington and Sunderland, as employees will have easier and
more reliable commutes.
● Supports retail and leisure economies – Greater accessibility to shopping centres,
stadiums, and cultural attractions will increase visitor numbers and stimulate
spending in the local economy.
2. Reducing Road Congestion and Enhancing Mobility
● Washington’s high reliance on private vehicles has led to significant congestion on
the A19, A1, and A1231.
● By offering a faster and more efficient alternative to driving, the Washington Metro
Loop will reduce road traffic volumes, particularly during peak hours.
● Fewer cars on the road will lead to shorter journey times, benefiting bus services and
freight movement across the region.
3. Environmental Sustainability and Carbon Reduction
● Increased Metro usage will significantly cut emissions, as more commuters switch
from cars to clean, electric-powered rail travel.
● A well-connected Metro system will support local and national net-zero targets,
aligning with the North East Local Transport Plan’s (LTP) commitment to reducing
transport-related carbon emissions.
● Encouraging sustainable travel will also improve air quality, benefiting public health,
particularly in urban areas experiencing high pollution levels.
Financial Considerations & Projected Ridership
Strategic Investment and Funding Needs
● The Washington Metro Loop requires substantial investment, but the long-term
economic and social benefits far outweigh the initial costs.
● Potential funding sources include:
○ Government infrastructure grants
○ Regional funding from the North East Combined Authority (NECA)
○ Private sector contributions
○ Public-Private Partnership (PPP) models to ensure cost efficiency
Projected Ridership and Demand
● Demand for the Washington Metro Loop is expected to be high, given Washington’s
growing population and lack of existing rail infrastructure.
● Forecasted ridership figures indicate tens of thousands of additional daily
passengers will switch from private cars and buses to the Metro, alleviating
pressure on major road arteries.
● Key passenger groups who will benefit:
○ Commuters travelling to Sunderland, Newcastle, and Gateshead
○ Students attending Sunderland and Newcastle universities
○ Workers in industrial and business parks
○ Leisure and retail visitors accessing key shopping destinations

The Washington Metro Loop is an essential investment that will deliver transformational
improvements to public transport in Sunderland, Washington, and beyond. By integrating
Washington into the Metro network, the project will support economic growth, ease
congestion, and reduce carbon emissions—all while making public transport a more viable
and attractive option for thousands of daily commuters.
SPTUG strongly urges the North East Combined Authority (NECA) and the Mayor to
prioritise the Washington Metro Loop, ensuring sustained investment and a clear
implementation strategy. A connected Washington means a stronger North East, with
improved opportunities for businesses, workers, and residents alike.

5. Environmental and Social Impacts
The North East Local Transport Plan (LTP) presents a significant opportunity to drive the
region towards a more sustainable and socially inclusive transport network. The plan’s
commitment to achieving net-zero carbon emissions aligns with the wider goals of national
climate policies and regional sustainability ambitions. However, a clear framework for
measuring success and ensuring accountability is crucial.
Supporting Net-Zero Goals through Sustainable Transport
Transport is one of the largest contributors to carbon emissions in the North East. Reducing
emissions must be a priority to combat climate change, improve air quality, and promote
healthier communities.

Key strategies to achieve this include:
● Encouraging Modal Shift – Investment in public transport, cycling, and walking
infrastructure must be prioritised to encourage a shift away from car dependency.
● Electrification of Public Transport – A transition towards zero-emission buses,
Metro expansion, and potential electrification of rail routes will be necessary to align
with the UK’s net-zero strategy.
● Low-Emission Zones – Implementing clean air measures, such as emission-based
charging for high-polluting vehicles in urban centres, can support cleaner air
initiatives while incentivising the use of public transport.
Need for Measurable Key Performance Indicators (KPIs)
To ensure real progress towards net-zero and sustainability targets, the LTP must introduce
clear, measurable, and enforceable KPIs.

These should include:
1. Carbon Emission Reductions – Track reductions in CO₂ emissions from transport by
monitoring fuel usage, fleet electrification, and public transport adoption rates.
2. Traffic Reduction Targets – Measure reductions in private car journeys, particularly
in urban centres and congestion hotspots.
3. Public Transport Growth – Set targets for increased bus, Metro, and train
ridership, ensuring affordability and reliability to encourage greater uptake.
4. Air Quality Improvements – Regularly monitor particulate matter (PM2.5) and
nitrogen dioxide (NO₂) levels, particularly in high-traffic areas such as Sunderland,
Newcastle, and Gateshead.
5. Sustainable Infrastructure Expansion – Track the development of new active travel
routes, cycle lanes, and pedestrian-friendly urban spaces, ensuring accessibility and
safety for all users.
Traffic Reduction and Congestion Management
● The North East suffers from significant congestion, particularly on key road
corridors such as the A19, A1, and A690.
● Road congestion leads to longer journey times, increased emissions, and poor air
quality, particularly in areas such as Gateshead, Sunderland, and Newcastle city
centre.
● Solutions to reduce congestion:
○ Expanding public transport services to provide viable, frequent, and
affordable alternatives.
○ Implementing bus priority measures and improved scheduling to ensure
reliability.
○ Strengthening park-and-ride facilities to reduce vehicle use in city centres.
○ Exploring road pricing or congestion charges in high-traffic areas.
Social Impact: Accessibility, Equity, and Public Health
A sustainable transport strategy must be socially inclusive, ensuring that transport
improvements benefit all residents, particularly those in underserved communities.
● Improved accessibility for disabled passengers, older people, and low-income
residents is crucial.
● Affordable fares and concessionary travel schemes, such as 24-hour passes for
over-60s, must be protected and expanded.
● Safer walking and cycling routes will support healthy living initiatives, particularly for
children and commuters.
The success of the North East LTP depends on ensuring that sustainability, accessibility,
and social inclusion remain at the forefront of transport planning. While net-zero
commitments are welcome, clear action plans, enforceable KPIs, and meaningful
community engagement are essential to deliver real, lasting change.
SPTUG urges the North East Combined Authority (NECA) and the Mayor to prioritise
transparent monitoring, meaningful investment, and collaborative planning to ensure that
the North East transitions towards a cleaner, greener, and more equitable transport future.

6. Challenges with Current Infrastructure
The North East’s transport network is heavily reliant on ageing infrastructure, and recent
disruptions—such as the closure of the Gateshead Flyover—underscore the need for urgent
investment, resilience planning, and proactive maintenance strategies. Ensuring the
long-term reliability of critical transport assets is vital for economic stability, regional
connectivity, and public safety.

Gateshead Flyover: A Case Study in Infrastructure Vulnerability
The closure of the A167 Gateshead Flyover in December due to structural concerns caused
severe disruption to both road and rail users, particularly impacting the Tyne and Wear
Metro services that run beneath it. This event highlighted significant weaknesses in regional
transport infrastructure, including:
● A lack of proactive maintenance leading to emergency repairs and unplanned
closures.
● Major disruption to public transport services, forcing Metro suspensions and
increased congestion across alternative road routes.
● Economic impact on businesses and commuters, with longer journey times and
reduced accessibility for workers and customers.
While temporary structural reinforcements have allowed Metro services to resume, the
Flyover itself remains closed, with no immediate reopening plan in place. This situation
demonstrates the urgent need for strategic decision-making on the future of key
infrastructure assets.

Key Challenges with Current Transport Infrastructure in the North East
1. Aging Bridges and Road Networks – Many of the region’s highways and bridges, such
as the Gateshead Flyover, were built in the 1960s and 1970s and are reaching the end
of their operational lifespan. Without sustained investment, these structures will
continue to deteriorate, leading to frequent closures and costly emergency repairs.

2. Inadequate Maintenance Planning – A reactive approach to infrastructure repairs
rather than a preventative strategy has led to unexpected failures, causing significant
disruptions to commuters and businesses.

3. Lack of Alternative Routes – The closure of key transport corridors like the A167
Flyover demonstrates the limited options available when critical routes are taken out
of service. Without alternative road and rail capacity, closures lead to widespread
gridlock, delays, and economic disruption.

4. Public Transport Vulnerabilities – The North East’s reliance on a limited Metro and
bus network means that infrastructure failures severely impact passengers. In the
case of the Gateshead Flyover, Metro services were severed for nearly two weeks,
leaving many residents with no viable transport alternative.

Proposed Strategies for Infrastructure Resilience and Maintenance
To avoid similar crises in the future, SPTUG recommends a comprehensive infrastructure
strategy that prioritises long-term resilience, proactive investment, and emergency
preparedness.
1. Accelerate Maintenance and Upgrade Projects
● Develop a long-term infrastructure resilience strategy, ensuring that essential
maintenance is scheduled and funded before issues escalate.
● Prioritise critical transport structures, such as the Gateshead Flyover, Tyne Bridge,
and regional rail lines, to prevent failures that impact large portions of the transport
network.
● Increase investment in smart monitoring systems to detect early signs of deterioration
in bridges, tunnels, and road networks, allowing for preemptive action.
2. Explore Alternative Routing and Emergency Contingency Plans
● Identify diversion routes and alternative travel solutions that can be implemented
when key transport arteries fail.
● Improve cross-river transport options, including better bus-rail integration,
park-and-ride facilities, and additional ferry services to provide alternative
connections in the event of major closures.
● Increase resilience funding to local authorities to ensure quicker response times and
emergency repairs when infrastructure issues arise.
3. Strategic Planning for the Future of the Gateshead Flyover
The future of the Gateshead Flyover is a pressing issue. While temporary reinforcement
measures have allowed Metro services to continue, the flyover remains closed to road traffic
with no concrete plan for its long-term future. Options must be urgently explored, including:
● Redevelopment or Demolition: The Flyover has been earmarked for potential
removal since 2008, with proposals to replace it with a tree-lined boulevard. If this
remains the preferred option, a clear funding and construction timeline must be set
to avoid prolonged disruption.
● Full Structural Renewal: If the Flyover is to be retained, it must undergo
comprehensive structural reinforcement to extend its lifespan and prevent future
emergency closures.
● Improving Public Communication: Residents and businesses need clear timelines
and mitigation strategies to plan for long-term disruptions.
The collapse of key transport assets—as seen with the Gateshead Flyover—is not just an
isolated event, but a symptom of deeper issues within the region’s infrastructure
strategy. Without decisive action, similar failures will continue to disrupt transport, damage
the economy, and hinder regional growth.
SPTUG calls on NECA and the Mayor to take urgent action by:
1. Implementing a proactive infrastructure maintenance programme.
2. Developing alternative transport options for emergency situations.
3. Delivering a clear, publicly accountable strategy for the future of the Gateshead
Flyover.
By investing in resilient, future-proofed transport infrastructure, the North East can prevent
major disruptions, enhance regional connectivity, and create a stronger foundation for
sustainable growth.

7. Collaboration and Community Engagement
A successful and inclusive transport strategy for the North East relies on strong collaboration
between key stakeholders, ensuring that public transport users are at the heart of
decision-making. The Sunderland Public Transport Users Group (SPTUG) actively works
with local authorities, unions, transport operators, and community organisations to
advocate for a more accessible, efficient, and sustainable transport network.
Strengthening Local Partnerships

SPTUG has built productive relationships with Sunderland City Council, working closely to
highlight transport issues, shape policies, and push for improvements that directly benefit
local communities. By engaging with local councillors and transport officials, SPTUG
ensures that public transport users’ voices are heard when decisions about bus services,
Metro expansion, and rail connectivity are made.

Beyond the council, SPTUG collaborates with transport operators, including Go North East,
Nexus, and rail service providers, to address concerns around service reliability, ticketing
integration, and accessibility. The group also works with trade unions such as GMB, Unite,
and Unison, ensuring that transport policies support both workers and passengers, particularly
in areas like driver welfare, service reliability, and transport safety.
Expanding Regional Cooperation

Public transport does not exist in isolation—effective policies must be regionally integrated to
ensure seamless travel across different local authority areas. SPTUG calls for enhanced
cooperation between the North East Combined Authority (NECA), local councils, and
transport providers to develop a cohesive and inclusive transport strategy that:
● Ensures consistent transport policies across Sunderland, Newcastle, Gateshead,
and the wider North East.
● Promotes integrated ticketing across bus, Metro, and rail services, reducing
complexity for passengers.
● Supports the expansion of sustainable transport initiatives, such as active travel
networks and low-emission public transport fleets.
● Enhances coordination between public transport and taxi services to improve
last-mile connectivity.
Engaging with the Community
SPTUG believes that community input is essential for shaping a transport network that truly
meets the needs of residents. The group actively seeks feedback from passengers, disability
advocates, and transport workers, ensuring that the real-life experiences of public transport
users are reflected in policy recommendations.
Public meetings, consultations, and direct engagement with passengers help identify key
issues, such as:
● The need for safer public transport options, particularly for women and vulnerable
users.
● Calls for better concessionary travel schemes to support older people and low-income
passengers.
● Concerns over service frequency, reliability, and affordability across different modes
of transport.

For the North East Local Transport Plan (LTP) to succeed, collaboration must go beyond
consultation—it must lead to meaningful action. SPTUG urges NECA, Sunderland City
Council, transport operators, and all regional stakeholders to:
1. Strengthen partnerships between councils, operators, and unions to develop a truly
integrated transport system.
2. Expand passenger engagement by creating regular forums where public transport
users can directly influence policy.
3. Ensure long-term cooperation between the public and private sectors to deliver a
transport network that is accessible, reliable, and sustainable.
SPTUG remains committed to working with all stakeholders to ensure that Sunderland and
the wider North East have a world-class transport system that benefits residents,
businesses, and the environment alike.
8. Toilets on the Public Transport Network
Current Issue: A Lack of Public Toilets Across the North East Transport Network

One of the most overlooked yet essential aspects of public transport infrastructure is the
availability of public toilets at transport hubs. Currently, many Metro, bus, and rail stations
in the North East lack adequate toilet facilities, creating significant discomfort and
accessibility barriers for passengers. This issue particularly affects:
● Elderly passengers who may have medical conditions requiring frequent access to
toilet facilities.
● Disabled travellers who require accessible toilets as part of an inclusive transport
system.
● Families with young children who often need toilet access while waiting for transport.
● Bus and taxi drivers who operate long shifts with limited access to restrooms, affecting
their working conditions and well-being.
Passengers travelling across the North East may experience extended waiting times at
transport hubs or long journeys without access to facilities, leading to exclusion and
discomfort for those with health conditions, disabilities, or other accessibility needs.
SPTUG’s Proposal: Addressing the Public Toilet Deficit

To ensure that public transport in the North East is fully accessible and passenger-friendly,
SPTUG is calling for:
1. Installation of Accessible Toilets at Key Transport Hubs
● Prioritise the installation of public toilets at major Metro, rail, and bus interchanges,
including Sunderland, Newcastle Central, Gateshead Interchange, and key
suburban stations.
● Ensure that all new transport developments incorporate toilet facilities as standard,
preventing accessibility issues in future projects.
● Implement contactless payment or free-to-use models, ensuring that cost is not a
barrier to toilet access for passengers.
2. Improved Maintenance and Hygiene Standards for Existing Facilities
● Address concerns over poor cleanliness, lack of maintenance, and security issues
in the few transport-linked toilets that do exist.
● Introduce regular cleaning schedules and security measures to ensure facilities
remain safe, hygienic, and accessible at all times.
● Ensure that accessible toilets remain unlocked and available during transport
operating hours, particularly for disabled passengers.
3. Policy Integration with Regional Transport Planning
● The North East Local Transport Plan (LTP) must formally recognise toilet provision
as an essential transport infrastructure component.
● Transport operators, including Nexus, LNER, and Go North East, should be required to
assess and improve toilet access as part of their service commitments.
● Encourage the installation of Changing Places toilets at major transport hubs to
accommodate passengers with complex accessibility needs.
The Case for Investment in Public Toilets on the Transport Network
Beyond improving passenger comfort, investing in public toilets will:
● Encourage Public Transport Use – Many passengers, particularly older individuals,
families, and disabled travellers, avoid public transport due to the lack of toilet
facilities. Improving access can increase ridership.
● Improve Worker Welfare – Bus drivers, taxi drivers, and public transport staff often
struggle with a lack of toilet access during long shifts. Addressing this issue will enhance
driver welfare and working conditions.
● Promote Inclusivity – A transport system that lacks basic facilities like toilets
excludes vulnerable groups. Addressing this enhances the region’s commitment to
accessibility.
● Support the Night-time Economy – Passengers using late-night transport services
should not be forced to avoid public transport due to a lack of basic facilities at stations.
SPTUG urges NECA, local councils, and transport operators to:
1. Commit to installing accessible toilets at key transport hubs as part of ongoing
infrastructure investments.
2. Ensure proper maintenance and hygiene standards for all public transport toilet
facilities.
3. Recognise public toilets as a core transport infrastructure issue, integrating them
into all future development plans.
A truly modern and inclusive transport network must provide fundamental passenger
facilities, and toilets are non-negotiable in this vision. SPTUG calls for immediate action to
ensure that no passenger is forced to avoid public transport due to a lack of basic
amenities.

9. Taxi Services
Taxis are a vital part of Sunderland’s transport network, providing essential services to those
with mobility challenges, individuals travelling at unsociable hours, and passengers in areas with
limited public transport. However, several key challenges must be addressed to ensure a fair,
accessible, and well-regulated taxi service in the city. These challenges include licensing
disparities, accessibility issues, and inadequate facilities for both drivers and passengers.

9.1 Licensing Disparities: Addressing Out-of-Area Taxis
One of the major concerns in Sunderland’s taxi industry is the increasing number of out-of-area
taxis operating within the city. These are vehicles licensed in other regions, such as Newcastle,
that take fares in Sunderland. This creates an uneven playing field for local taxi drivers who
must comply with Sunderland’s specific licensing regulations, which may be stricter than those
governing out-of-area drivers.

Challenges Posed by Out-of-Area Taxis
● Unfair Competition: Sunderland-licensed taxi operators must adhere to strict local
regulations, insurance policies, and fare structures, while out-of-area drivers may not be
subject to the same standards.
● Passenger Safety Concerns: Passengers may unknowingly enter taxis that do not
comply with Sunderland’s safety and licensing rules, leading to concerns about vehicle
standards, driver vetting, and accountability.
● Financial Impact on Local Drivers: Local taxi drivers, who pay licensing fees and meet
local standards, are losing fares to out-of-area operators who are not held to the same
conditions.

SPTUG’s Recommendations for Fair Licensing
● Stronger Enforcement: Local authorities must increase checks and enforcement to
prevent out-of-area taxis from operating unfairly in Sunderland.
● Unified Licensing Approach: A regional licensing framework should be explored to
create a level playing field and ensure consistent regulations across the North East.
● Geofencing and Monitoring: The use of GPS tracking and geofencing technology
could help restrict out-of-area taxis from operating in Sunderland without proper
licensing.

9.2 Accessibility Improvements: Ensuring an Inclusive Taxi Network
For many passengers, including disabled individuals, elderly residents, and those with additional
needs, taxis are the only viable mode of transport. However, Sunderland has a shortage of
wheelchair-accessible taxis, limiting travel options for those who depend on them. Many existing
accessible taxis are also outdated, making it difficult for passengers to travel comfortably and
safely.

Key Barriers to Taxi Accessibility
● Limited Availability of Wheelchair-Accessible Vehicles: Many licensed taxis in
Sunderland are not equipped to accommodate wheelchair users or those with mobility
impairments.
● High Costs for Accessible Taxis: Operators often face higher costs for maintaining
and purchasing wheelchair-accessible vehicles, leading to fewer taxis with these
features.
● Inconsistent Standards Across Operators: Different taxi firms have varying levels of
accessibility, creating confusion for passengers in need of accessible transport.
SPTUG’s Recommendations for Improving Accessibility
● Incentives for Accessible Vehicles: The introduction of financial incentives, such as
grants or reduced licensing fees, could encourage taxi operators to invest in more
wheelchair-accessible vehicles.
● Mandatory Accessibility Standards: Licensing authorities should consider setting
stricter requirements to ensure a proportion of all taxis in Sunderland are accessible to
passengers with disabilities.
● Training for Drivers: Taxi drivers should receive disability awareness training to
improve their ability to assist passengers with additional needs.
9.3 Better Facilities for Taxi Drivers and Passengers
Taxi ranks in Sunderland often lack essential facilities, particularly public toilets. Drivers spend
long hours waiting for fares, yet there are limited rest facilities available. Passengers, especially
those with medical conditions or mobility challenges, also struggle due to the lack of toilets at
key locations.

SPTUG’s Recommendations for Taxi Rank Facilities
● Public Toilets at Major Taxi Ranks: Local authorities should install and maintain public
toilets at high-demand taxi ranks, such as those near Sunderland city centre, hospitals,
and transport hubs.
● Rest Facilities for Drivers: Designated rest areas with appropriate facilities should be
considered for taxi drivers to improve their working conditions.
● Better Signage and Accessibility: Improved signage and designated pick-up points
would enhance the experience for passengers and drivers alike.
By addressing these challenges, Sunderland can develop a fairer and more accessible taxi
network that supports both drivers and passengers, ensuring taxis continue to serve as a crucial
part of the city’s transport system.

Delivering a Connected, Sustainable Future for the North East
The North East is at a turning point in shaping the future of its transport network. The decisions
made today will define the region’s economic growth, environmental sustainability, and social
inclusivity for decades to come. The Sunderland Public Transport Users Group (SPTUG)
strongly urges the North East Combined Authority (NECA) and the Mayor to prioritise the
recommendations outlined in this report, ensuring a transport system that is fit for purpose,
equitable, and forward-thinking.

This is more than just a strategy for improving transport—it is a transformative vision for a more
connected and thriving North East. A robust and inclusive public transport network will:
● Drive Economic Growth – By enhancing connectivity, particularly through the
Washington Metro Loop and improved rail services, businesses will benefit from
increased accessibility, creating new opportunities for investment, employment, and
regional development.
● Promote Social Inclusion – Reliable and affordable transport services are essential for
ensuring that all residents—regardless of age, ability, or income—can access work,
education, and social opportunities. Addressing accessibility issues, improving safety,
and introducing 24-hour concessionary travel will help to remove barriers to mobility.
● Support Environmental Sustainability – A strong commitment to sustainable transport
solutions will help the region meet its net-zero targets. Investing in active travel
infrastructure, public transport electrification, and reducing car dependency will
significantly lower emissions, congestion, and air pollution.

A Call for Immediate and Decisive Action
The North East cannot afford to delay critical transport reforms. The LTP provides a framework
for change, but its success depends on bold leadership, investment, and decisive action.

To ensure meaningful progress, SPTUG calls for:
● Clear Implementation Timelines – The NECA and Mayor must outline specific
milestones and deadlines for delivering key transport improvements.
● Sustained Public and Stakeholder Engagement – Transport users, local communities,
and industry experts must be actively involved in shaping policy decisions to ensure the
LTP remains responsive to real-world challenges.
● Accountability and Performance Tracking – Transparent reporting mechanisms
should be in place to monitor progress, including key performance indicators for
emissions reduction, accessibility, and service reliability.
SPTUG remains committed to working in partnership with local authorities, transport operators,
unions, and community organisations to drive forward these changes. Together, we have the
opportunity to build a transport network that not only meets today’s needs but also lays the
foundation for a greener, more accessible, and more prosperous future for the North East.
By embracing these recommendations, the NECA and the Mayor can lead the way in delivering
a world-class transport system—a legacy that will benefit communities across the region for
generations to come.